Terms of
Service

Order of precedence

If documents conflict, they apply in this order:

1. (a)your signed Service Agreement;
2. (b)these Terms;
3. (c)our Privacy Policy;
4. (d)anything else on our website, in a quote, an email, an ad, a brochure or a conversation.

Website content is not an offer

Prices, packages, timelines, door counts, examples, case studies and calculators on our website, in ads and in marketing materials are general information and invitations to request a quote. They are not offers capable of acceptance and do not form part of any contract unless they are written into your Service Agreement.

Errors

If a quote, price or booking total contains an obvious error, we may correct it before work begins. If the corrected price is higher, you may cancel the booking for a full refund of anything you paid for it.

Business use

Our services are sold to businesses and organizations for commercial purposes, and you confirm you are using them in that capacity. You must be at least 18 years old to book. Nothing in these Terms limits any right you have under a law that cannot be excluded by contract.

Depending on your Service Agreement, we provide one or more of:

• Full service: we design, print and deliver your door hangers.
• Print and delivery: you supply print-ready artwork; we print and deliver.
• Delivery only: you supply printed hangers; we deliver.
• Co-op hangers: your ad shares a hanger with other, non-competing businesses.
• Digital marketing and websites: social media, ad management, lead generation, website builds and monthly care plans.

Scope is what is written

We provide only what your Service Agreement describes. Anything else, including extra design rounds, extra zones, reprints, rush work and redelivery that is not our fault, is extra work and is quoted separately.

Our people and partners

We decide how the work is done, including routes, the order streets are walked, staffing and which print partners we use. We may use employees, contractors and suppliers, and we remain responsible to you for their work under your agreement.

Right to decline

We may decline any booking or content for any lawful reason, including content we consider misleading, offensive, unlawful, harmful to residents or damaging to our reputation. If we decline after you have paid, we refund what you paid for work not yet done.

Quotes

Prices are in Canadian dollars and exclude GST unless stated. A written quote is valid for 30 days unless it says otherwise. Zone availability, and exclusivity where offered, is confirmed only when your Service Agreement is signed and any amount due on signing is paid.

When the contract is formed

A booking becomes binding when you sign the Service Agreement. Payment timing, deposits, instalments and the payment methods we accept are set out in that agreement.

Fees and charges

Where your Service Agreement says so, card payments carry a processing fee and late payments carry interest at the rate stated there. Any reasonable costs we incur to collect overdue amounts, including collection agency and legal fees, are added to what you owe.

No work before payment

We are not required to print, distribute, publish or continue any work while an amount due is unpaid. We may pause or suspend services on unpaid accounts, and timelines extend by the length of the pause.

Invoice questions and chargebacks

If you believe a charge is wrong, tell us in writing within 14 days of the invoice or charge and pay any undisputed part on time. You agree to raise any concern with us first and give us a fair chance to resolve it before asking your card issuer or bank to reverse a payment. A reversal of a charge for work we performed is a breach of these Terms, and the amount, plus any fee charged to us, remains owing.

Taxes

You pay GST and any other applicable taxes on top of our prices, as shown on the invoice.

Your promises about your content

You represent and warrant that all Client Content:

1. (a)is yours, or you have every licence and permission needed for us to use it;
2. (b)is truthful, accurate and not misleading, including prices, offers, credentials, reviews and claims;
3. (c)complies with all applicable law and standards, including the Competition Act, Alberta consumer protection law, the Canadian Code of Advertising Standards, and any rules of your industry regulator or licensing body;
4. (d)does not infringe anyone's copyright, trademark, privacy, personality or other rights, and is not defamatory, hateful or obscene; and
5. (e)identifies your business, so residents know who the ad is from.

Your offer is yours

You are solely responsible for honouring the offers, coupons, prices, guarantees and promises in your ad, and for the goods and services you sell to anyone who responds to it. We are not a party to any transaction between you and your customers.

Proofs and approval

Where we design or check artwork, we send a proof. It is your responsibility to check every detail, including spelling, phone numbers, addresses, prices, dates, web addresses and QR codes. Once you approve a proof, or a proof is treated as approved under your Service Agreement, you accept it as final, and the cost of correcting any error in it, including reprinting and redelivery, is yours.

Licence to us

You grant us a non-exclusive, royalty-free licence to copy, adapt, print, distribute and display Client Content as needed to perform the Services, and to show the finished work and photographs of delivered hangers in our portfolio and marketing. You can ask us in writing to stop using your work in new marketing and we will do so within a reasonable time.

Design rounds

The number of included revision rounds, the turnaround for concepts and the deadline for your approval are set in your Service Agreement. Further rounds are charged as stated there.

Normal print variation

Printed colour varies from screen colour, and between print runs, papers and presses. Trimming, die cutting and hole placement are set by our print partner and may vary within normal commercial tolerance. Variation within industry tolerance is not a defect.

Quantities

Print runs may be delivered slightly over or under the ordered quantity within normal commercial tolerance. Where you supply printed hangers, we count them on receipt, and our count is the quantity we deliver against.

Supplied materials

For print and delivery or delivery only, we are not responsible for the design, content, quality, spelling or accuracy of artwork or hangers you supply, or for delays caused by files or stock that arrive late, short or not to specification. Unused supplied stock is held for 30 days after your campaign ends and may then be recycled unless you arrange collection.

Method

Our couriers walk your zones and place one hanger per Targeted Household, on the front door handle or in another secure, visible place at the main entrance. We do not use mailboxes, mail slots or Canada Post receptacles.

Schedule

Your Service Agreement sets the expected start and delivery window. Dates are estimates. Delivery may move for weather, daylight, safety, municipal rules, late approvals, late artwork or late payment, and a reasonable delay for those reasons is not a breach.

Weather and safety

Calgary and Central Alberta weather is part of the job. We will not ask couriers to work in conditions that are unsafe, including extreme cold or wind chill warnings, ice, heavy snowfall, lightning, wildfire smoke advisories or severe storms. Weather delays extend the delivery window as described in your Service Agreement.

Addresses we do not deliver to

To respect residents and keep our couriers safe, we skip, and do not count as Targeted Households, addresses that have any of the following:

• a “no flyers”, “no junk mail”, “no soliciting” or similar sign, or a request to us not to deliver;
• a locked gate, fence, intercom or other barrier to the front door;
• apartments and multi-unit buildings without ground-level access to each unit, unless your agreement includes them;
• unsafe conditions, including dogs or other animals, unshovelled or icy steps, construction or anyone asking the courier to leave;
• commercial, vacant or non-residential properties.

After a hanger is placed

Once placed, a hanger is outside our control. We are not responsible for hangers removed or discarded by residents, other people or animals, or moved by wind or weather after delivery.

The guarantee

We guarantee delivery to the minimum share of Targeted Households stated in your Service Agreement, verified by GPS.

How to claim

If you believe we fell short, tell us in writing within 14 days after we report your campaign complete, and name the streets or areas you believe were missed. We will review the Proof of Delivery with you.

The remedy

If the review shows we fell below the guaranteed share through our error, we will deliver to the missed areas at no additional cost, using your remaining stock or stock we reprint at our cost. Redelivery is your sole and exclusive remedy for a shortfall in delivery.

What counts

Addresses excluded under section 7.4, and shortfalls caused by you (for example, short stock, late artwork or a change of zones), are not counted against the guarantee.

Our records are the record

GPS tracks, timestamps and photos are recorded automatically during delivery and are the primary evidence of what was delivered, where and when. GPS on a phone is normally accurate to several metres and can drift near tall buildings, trees and in bad weather; a point that sits a short distance off a doorstep is not, on its own, evidence of a missed delivery. Photos are taken as samples along the route and are not taken at every door.

Your account

Keep your sign-in details confidential and tell us at once if you believe someone else has used them. You are responsible for activity under your account. Share access only with people in your business who need it.

Information, not a guarantee

Live maps, door counts, stats, scan counts and other figures in the Portal are provided for information. They can lag, update after the fact or be corrected when records are reconciled. The figures in your Service Agreement and our final campaign report govern.

Respect our couriers

Tracking shows where our people are working. You agree not to use it to locate, follow, contact, photograph or interfere with a courier, and to raise any concern about delivery with us, not with the courier.

Your accounts

Advertising, social and business listing accounts stay in your name and you pay advertising platforms directly. Ad spend is never part of our fee unless your Service Agreement says so.

Platforms are outside our control

Google, Meta, TikTok and other platforms set their own rules and may reject ads, limit reach, change features or suspend accounts. Those decisions are not ours, and we are not liable for them or for lost spend or results that follow from them. You agree to follow each platform's terms.

Your messages to your customers

Where we set up forms, text messages, automated replies, call answering, email or booking tools for you, you are the sender. You are responsible for having the consent your customers must give under Canada's Anti-Spam Legislation and privacy law, for honouring unsubscribe requests, and for the information your customers give you through those tools.

Websites and hosting

Hosting, care and updates last for the term in your Service Agreement. We aim for high availability but do not promise uninterrupted service, and outages of hosting providers, domain registrars and third-party tools are outside our control. Domain names registered for you are registered in your name or transferred to you on request once your account is paid in full.

Time limit

Any claim against us must be started within one year after the event giving rise to it, or it is permanently barred, to the extent the law allows such a limit.

What these limits do not cover

Nothing in these Terms limits liability for fraud, or any liability that cannot be limited or excluded by law.

Why these limits matter

Our prices reflect these limits. You agree they are a reasonable allocation of risk between businesses, and that they apply even if a remedy fails of its essential purpose.

You will defend, indemnify and hold harmless StreetDrop, its owner, employees, couriers, contractors and partners from all claims, losses, fines, penalties, damages and costs, including reasonable legal fees, arising from:

1. (a)Client Content, or any claim that it infringes rights or breaks the law;
2. (b)your offer, products, services or dealings with your customers;
3. (c)messages sent by you or on your behalf to your customers;
4. (d)your breach of these Terms or your Service Agreement; or
5. (e)your misuse of the website, the Portal or tracking information.

We will tell you promptly about a claim, let you control its defence with counsel reasonably acceptable to us, and give reasonable help at your cost. You may not settle a claim in a way that admits fault for us or binds us without our written consent.

Our couriers, designers and staff are central to our business. While we work together and for 12 months after your last campaign or plan ends, you agree not to directly or indirectly hire, engage or solicit any person who worked on your account to distribute materials or provide services similar to ours, without our written consent. General job ads not aimed at our people do not breach this.

Each of us will keep confidential the non-public information the other shares, and use it only to perform or receive the Services. For us, that includes our pricing, route plans, zone data, courier details, software and methods. For you, it includes your unreleased offers, customer data and business plans.

This does not apply to information that is public through no fault of the receiving party, already known to it, independently developed, or required to be disclosed by law, provided the other party is told first where the law allows.

Ours

The website, the Portal, our software, maps, zone data, route methods, reports, templates, photographs and the StreetDrop name and logo belong to us or our licensors. You may not copy, reproduce or use them without our written permission, except to view and use the Portal for your own campaigns.

Designs we make for you

Ownership of designs and creative we produce for you is set out in your Service Agreement. Unless it says otherwise, you own the final approved design once you have paid in full, and until then it remains ours. We keep our working files, templates, unused concepts and methods.

Yours

You keep all rights in your own brand assets and Client Content, subject only to the licence in section 5.4.

Feedback

If you send us suggestions or ideas about our services, we may use them without any obligation to you.

You agree not to:

1. (a)submit false, fraudulent or test bookings, or bookings in someone else's name without authority;
2. (b)scrape, copy, harvest or bulk download content, maps, zone data or tracking data, by automated means or otherwise;
3. (c)probe, test or bypass our security, or access accounts or data that are not yours;
4. (d)upload malware or anything that interferes with the website or Portal;
5. (e)reverse engineer or copy our software, tools or methods; or
6. (f)use the website to compete with us or to help someone else do so.

We may suspend or end access to the website or the Portal for anyone who breaks these rules.

Signing online

You agree to sign agreements electronically. A drawn signature together with your typed legal name, captured through our booking wizard or agreement link, is your legal signature and binds you as if you had signed on paper, consistent with Alberta's Electronic Transactions Act.

Our signing records

When you sign, we record the date and time, your IP address, your browser details and a cryptographic fingerprint of the exact text you agreed to, and we email you a copy. You agree those records are admissible and are reliable evidence of what was agreed and when.

Notices

We may give you notices by email to the address on your account or agreement, or in the Portal. A notice is received when sent, unless we learn it was not delivered. Notices to us must be in writing to info@streetdrop.ca.

Payments are processed by Stripe, and parts of our website and services rely on other providers listed in our Privacy Policy. Their own terms apply to your use of them. Links to other websites are for convenience; we do not control and are not responsible for them.

Either of us may end a Service Agreement by written notice if the other materially breaches it or these Terms and does not fix the breach within 5 business days of written notice. Cancellation by you for convenience is governed by the cancellation terms in your Service Agreement.

We may suspend Services at once, without liability, if you do not pay on time, if you breach section 5, 9.3 or 17, or if continuing would expose us, our couriers or residents to legal or safety risk.

On termination, you pay for all work done and costs committed up to that date, plus any cancellation charge in your Service Agreement. Sections that by their nature should survive, including payment, content, liability, indemnity, our people, confidentiality, intellectual property and disputes, survive.

Neither of us is liable for delay or failure caused by events beyond reasonable control, including severe weather, extreme cold, wildfire and smoke, natural disasters, epidemics, government orders and municipal restrictions, war, unrest, strikes, supplier or printer failure, and outages of utilities, telecoms, internet or cloud services. Payment obligations for work already performed are not excused. The affected party will tell the other and resume as soon as reasonably possible.

Law

These Terms and every Service Agreement are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there.

Talk first

If a dispute arises, either of us may give written notice of it, and we will both try in good faith to resolve it within 30 days.

Arbitration

A dispute not resolved within 30 days will be finally resolved by binding arbitration in Calgary, Alberta, before a single arbitrator under the Arbitration Act (Alberta), in English. Each party bears its own costs unless the arbitrator orders otherwise. Claims may only be brought individually, not as part of a class or representative action.

Exceptions

Either of us may bring a claim for an unpaid amount in the Alberta courts, including the Court of Justice civil claims process, and either of us may ask a court in Calgary for an injunction to protect confidential information, intellectual property or our people. For those matters you submit to the courts of Alberta sitting in Calgary.

Entire agreement

These Terms, your Service Agreements and our Privacy Policy are the entire agreement between us about their subject matter and replace any earlier discussion or understanding. Any change to a Service Agreement must be in writing and accepted by both of us.

Relationship

We are independent businesses. Nothing creates a partnership, joint venture, employment or agency relationship.

Assignment

You may not transfer these Terms or a Service Agreement without our written consent. We may transfer them to a successor of our business, including a corporation that takes over the StreetDrop business, by notice to you.

Severability and waiver

If any part of these Terms is found unenforceable, it is limited to the minimum extent necessary and the rest stays in force. Not enforcing a right is not a waiver of it.

We may update these Terms from time to time. The version and effective date at the top of this page show when they last changed. A change applies from its effective date to future use and to Service Agreements signed after it, and does not change a Service Agreement you have already signed. We will give clients with an active campaign or plan email notice of a material change.